Technical References

DescriptionTitlePart/Chapter
Fully documents each table. Provides field
descriptions and indexes.
All Tables (page 13)Chapter 2
Explains major categories (groupings) of
tables, arranged logically by their domains and
interrelationships.
Major Tables by Group
(page 439)
Chapter 3
Explains the coded values used for specific
fields within the database.
Field Values (page 465)Chapter 4
Explains the dependencies and constraints that
govern the relationships among tables.
Database Rules (page 503)Chapter 5
Provides troubleshooting tips for common
problems.
Troubleshooting (page 515)Chapter 6
An alphabetical list of terms.Glossary (page 523)Glossary
There is also a complete interactive index with li nks to each field and table.
Related Documentation
For additional information about the Cisco ICM/IPCC software, see the Cisco website (http:/
/www.cisco.com) listing all ICM and IPCC documentation.
Related Documentation
Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at: http://www.cisco.com/web/psa/products/
index.html.
•
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI
OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco
Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP),
Cisco Unified IP IVR, and Cisco Support Tools.
•
For documentation for these Cisco Unified Contact Center Products, go to
http://www.cisco.com/web/psa/products/index.html (www.cisco.com/web/psa/products/
index.html), click Voice and Unified Communications, then click Cisco Unified Contact
Center Products or Cisco Unified Voice Self-Service Products, then click the product/option
you are interested in.
•
Documentation for Cisco Unified Communications Manager is accessible from: http://
www.cisco.com/web/psa/products/index.html.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
2
Preface
Related Documentation