Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
This time is not reset if the CallType changes.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
For the half-hour interval, the total time spent by all calls for this call
type that abandoned at the agent's desktop before being answered.
DelayAgentAbandTimeToday
This time is not reset if the CallType changes.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
The total time spend by all calls for this call type that abandoned while
in the queue, during the current half-hour interval.
DelayQAbandTimeHalf
This time is not reset if the CallType changes.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
The total time spend by all calls for this call type that abandoned while
in the queue, for this rolling five-minute interval.
DelayQAbandTimeTo5
This time is not reset if the CallType changes.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
110
Chapter 2: All Tables
Call_Type_Real_Time Table