Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
The total time spend by all calls for this call type that abandoned while
in the queue, since midnight.
DelayQAbandTimeToday
This time is not reset if the CallType changes.
NULLDBINT
Number of calls since midnight that resulted an error condition , such
as when a routing scriptfailed to find a target and there are no default
routes defined. This field increments when:
ErrorCountToday
• Translation-routed calls are abandoned while on route to destination
target.
• Calls with misconfigured labels use default routing. (In this case, the
ICRDefaultRoutedToHalf field also increments.)
• Calls with misconfigured labels do not use default routing (for instance,
when a default route has not been defined).
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
In the current half-hour interval, the number of calls that resulted in an
error condition, such as when a routing script fails to find a target and
there is no default route defined. This field increments when:
ErrorCountToHalf
• Translation-routed calls are abandoned while on route to destination
target.
• Calls with misconfigured labels use default routing. (In this case, the
ICRDefaultRoutedToHalf field also increments.)
• Calls with misconfigured labels do not use default routing (for instance,
when a default route has not been defined).
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
111
Chapter 2: All Tables
Call_Type_Real_Time Table