Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The total handle time in seconds for all calls of this call type ending
during the current half-hour interval.
HandleTimeHalf
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call is answered
by an agent on a standard ACD unless the call was translation routed.
NULLDBINT
The total handle time in seconds for all calls of this call type ending
during the rolling five-minute interval.
HandleTimeTo5
NULLDBINT
The total handle time in seconds for all calls of this call type ending since
midnight.
HandleTimeToday
NULLDBINT
The total hold time in seconds for calls of this call type ending during
the current half-hour interval.
HoldTimeHalf
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call is answered
by an agent on a standard ACD unless the call was translation routed.
NULLDBINT
The total hold time in seconds for calls of this call type ending during
the rolling five-minute interval.
HoldTimeTo5
NULLDBINT
The total hold time in seconds for calls of this call type ending since
midnight.
HoldTimeToday
NULLDBINT
Number of calls that were routed to the default label since midnight.
ICRDefaultRoutedToday
NULLDBINT
Number of calls that were routed to the default label during the current
half-hour interval.
ICRDefaultRoutedToHalf
NULLDBINT
The master script currently scheduled for the call type.
MasterScriptID
NULLDBINT
The number of calls routed with an announcement node since midnight.
This node returns a label to the network that specifies the announcement
to be played.
NetworkAnnouncementToday
NULLDBINT
The number of calls routed with an announcement node during the current
half-hour period. This node returns a label to the network that specifies
the announcement to be played.
NetworkAnnouncementToHalf
NULLDBINT
Number of calls that were routed to a Termination node that specifies
Use network default since midnight. This node returns a label to the
network telling it to apply its default treatment to the call.
NetworkDefaultRoutedToday
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
112
Chapter 2: All Tables
Call_Type_Real_Time Table