Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of calls of this type for which the IXC used default routing
during the current half-hour interval.
NetworkDefaultRoutedToHalf
NULLDBINT
The number of calls that overflowed to another call type during the
current half-hour interval. This field increments when a requalify or call
type node is executed in the script.
OverflowOutHalf
NULLDBINT
The number of calls that overflowed to another call type during the
rolling five-minute interval. This field increments when a requalify or
call type node is executed in the script.
OverflowOutTo5
NULLDBINT
The number of calls that overflowed to another call type since
midnight.This field increments when a requalify or call type node is
executed in the script.
OverflowOutToday
NULLDBINT
Number of calls of this type that were routed to the Busy target since
midnight.
ReturnBusyToday
NULLDBINT
Number of calls of this type that were routed to the Busy target during
the current half-hour interval.
ReturnBusyToHalf
NULLDBINT
Count of calls that executed a Release node in their routing script in the
current half-hour interval.
ReturnReleaseHalf
NULLDBINT
Count of calls that executed a Release node in their routing script since
midnight.
ReturnReleaseToday
NULLDBINT
Number of calls of this type that were routed to the Ring target since
midnight.
ReturnRingToday
NULLDBINT
Number of calls of this type that the software routed to the Ring target
during the current half-hour interval.
ReturnRingToHalf
NULLDBINT
Number of calls of this type abandoned in the Router queue during the
current half-hour interval.
RouterCallsAbandQHalf
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call is answered
by an agent on a standard ACD unless the call was translation routed.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
113
Chapter 2: All Tables
Call_Type_Real_Time Table