Technical References

•
Technical Support documentation and tools are accessible from: http://www.cisco.com/en/
US/support/index.html.
•
The Product Alert tool is accessible from (login required): http://www.cisco.com/cgi-bin/
Support/FieldNoticeTool/field-notice.
•
For information on the Cisco software support methodology, refer to Software Release and
Support Methodology: ICM/IPCC available at (login required): http://www.cisco.com/en/
US/partner/products/sw/custcosw/ps1844/prod_bulletins_list.html.
•
For a detailed list of language localizations, refer to the Cisco Unified ICM/Contact Center
Product and System Localization Matrix available at the bottom of the following page: http:/
/www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html.
Product Naming Conventions
In this release, the product names defined in the table below have changed. The New Name
(long version) is reserved for the first instance of that product name and in all headings. The
New Name (short version) is used for subsequent instances of the product name.
Note: This document uses the naming conventions provided in each GUI, which means that in
some cases the old product name is in use.
New Name (short version)New Name (long version)Old Product Name
Unified CCECisco Unified Contact Center
Enterprise
Cisco IPCC Enterprise Edition
Unified SCCECisco Unified System Contact Center
Enterprise
Cisco System IPCC Enterprise Edition
Unified CCHCisco Unified Contact Center HostedCisco IPCC Hosted Edition
Unified ICMECisco Unified Intelligent Contact
Management Enterprise
Cisco Intelligent Contact Management
(ICM) Enterprise Edition
Unified ICMHCisco Unified Intelligent Contact
Management Hosted
Cisco Intelligent Contact Management
(ICM) Hosted Edition
Unified CMCisco Unified Communications
Manager
Cisco CallManager/Cisco Unified
CallManager
Conventions
This manual uses the following conventions:
DescriptionConvention
Boldface font is used to indicate commands, such as user
entries, keys, buttons, and folder and submenu names. For
example:
boldface font
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
3
Preface
Product Naming Conventions