Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
The total number of queued calls, non-queued calls, and calls that
abandoned at the agent desktop since midnight.
TotalCallsAbandToday
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
Campaign Table
This table is in the Blended Agent category (page 439). To see database rules for these tables,
click here (page 503).
It contains a description of all the configured campaigns that a Outbound Option implementation
may use. There is a single row for every configured campaign.
Use the Outbound Option Configuration option within ICM Configuration Manager to modify
Campaign table rcords.
Note: If Outbound Option was not selected during setup, this table will contain no data.
Related Tables
Campaign Skill Group (page 139) (via CampaignID)
Campaign Target Sequence (page 141) (via CampaignID)
Campaign_Query_Rule (page 131) (via CampaignID)
Campaign Query Rule Half Hour (page 134)
Campaign_Query_Rule_Real Time (page 137) (via CampaignID)
Dialer Detail (page 163) (via CampaignID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
125
Chapter 2: All Tables
Campaign Table