Technical References

Dialer Port Real Time (page 171)(via CampaignID)
Table 51: Indexes for Campaign Table
index_keysindex_descriptionindex_name
CampaignNamenonclustered, unique, unique key
located on PRIMARY
XAK1Campaign
CampaignIDclustered, unique primary key
located on PRIMARY
XPKCampaign
Fields in Campaign Table :
Keys and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of minutes to wait before calling back a customer
who abandoned the call.
AbandonCustomerCallback
NULLDBINT
The number of minutes to wait before calling back a customer
who was abandoned by the dialer.
AbandonedDialerCallback
NOT NULLDBCHAR
Indicates whether the predictive algorithm should use
AbandonPercent:
AbandonEnabled
• Y = Use abandon percent algorithm.
• N = Do not take abandoned calls into consideration while
calculating the predictive algorithm.
NOT NULLDBINT
The percentage of calls that are abandoned (hang-ups) considered
as a threshold by the predictive algorithm. The percentage is a
whole number between 0 and 100.
AbandonPercent
NOT NULLDBINT
When AMD is enabled for "agent" campaigns:
AMDTreatmentMode
1. Abandon Call
2. Transfer to Agent
3. Transfer to IVR Route Point
NOT NULLDBCHAR
Valid options are:
AnswerDetectEnabled
• Y = Answering machine detection is enabled. N .
• N = Answering machine detection is disabled
NOT NULLDBINT
The number of minutes to wait before attempting a callback to a
number that was busy.
BusyCallback
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
126
Chapter 2: All Tables
Campaign Table