Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBINT
Home telephone numbers will not be dialed later than
HomeEndHours:HomeEndMinutes.
HomeEndMinutes
NOT NULLDBINT
Home telephone numbers will be dialed no earlier than
HomeStartHours:HomeStartMinutes. Hours are in 24-hour format.
HomeStartHours
NOT NULLDBINT
Home telephone numbers will be dialed no earlier than
HomeStartHours:HomeStartMinutes.
HomeStartMinutes
NOT NULLDBCHAR
Boolean to indicate that AMD is enabled on IP Dialers. A Y
indicates enabled, an N is disabled.
IPAMDEnabled
NOT NULLDBCHAR
Boolean to indicate that Terminating Tone Detection is enabled
on IP Dialers. Can be used for Transfer to IVR campaigns as well
as Agent campaigns.
IPTerminatingBeepDetect
A Y indicates enabled, an N indicates disabled. The default value
is N.
NOT NULLDBCHAR
Indicates whether the ICM should leave automated messages on
answering machines:
LeaveMessageEnabled
• Y = Yes, leave automated messages on answering machines.
• N = No, do not leave automated messages on answering
machines.
NOT NULLDBFLT8
The fixed number of lines to use per agent. Note that this number
need not be an integer.
LinesPerAgent
NOT NULLDBINT
The maximum number of attempts permitted per contact within
the current campaign.
MaxAttempts
NOT NULLDBSMALLINT
The maximum number of times to retry a busy number before
trying the next number in the list.
MaxBusyAttempts
NOT NULLDBFLT8
The maximum number of lines dialed per agent. Note that this
number need not be an integer.
MaximumLineAgent
NOT NULLDBSMALLINT
The number of seconds that a customer conversation must last
before a call is considered complete. If the minimum call duration
is not reached, the call will be classified as busy and retried.
MinimumCallDuration
NOT NULLDBINT
The number of minutes to wait before attempting a callback to a
number that was not answered.
NoAnswerCallback
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
129
Chapter 2: All Tables
Campaign Table