Technical References

Table 55: Indexes for Campaign_Skill_Group Table
index_keysindex_descriptionindex_name
CampaignID, SkillTargetIDclustered, unique, primary key
located on PRIMARY
XPKTarget_Group
Fields in Campaign_Skill_Group Table :
Keys and Null
Option:
Data Type:Description:Field Name:
NULLvarchar(50)
Abandoned Contacts are transferred to this route point, which points
to an IVR.
AbandonedRoutePoint
NULLDBINT
This variable controls whether the dialer will use CTI Server to
answer the reservation call and the transfer call sent to the agent or
allow the agent’s phone to answer the call on its own.
AutoAnswerReservationCall
Possible values: 1: Auto answer on; 2: Auto-answer off
PK, FK NOT NULLDBINT
The campaign to which this target group belongs. Foreign key from
the Campaign table.
CampaignID
This field is applicable to Outbound Option only.
NULLvarchar(255)
Additional configuration parameters.
ConfigParam
NULLVNAME32
For IPCC, indicates the DN that should be used when sending a new
call request via the MR PIM. This DN will be used to run a routing
DialedNumber
script where an agent should be reserved from the same skill that
has been assigned to the campaign.
Note that each skill group should have a unique DN associated with
it.
For Avaya Definity ACD, indicates the number that should be dialed
to reach the VDN for the selected skill group.
NULLDBINT
Reserved for future use
FutureUseInt1
NULLDBINT
Reserved for future use
FutureUseInt2
NULLDBINT
Reserved for future use
FutureUseInt3
NULLDBINT
Reserved for future use
FutureUseInt4
NULLDBINT
Reserved for future use
FutureUseInt5
NULLvarchar(64)
Reserved for future use
FutureUseVarchar1
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
140
Chapter 2: All Tables
Campaign_Skill_Group Table