Technical References

Contains statistics produced by Blended Agent when a dialing list is executed. Each row provides
half-hour statistics for a particular dialer.
Related table
Dialer (page 161) (via DialerID)
Table 79: Indexes for Dialer_Half_Hour Table
index_keysindex_descriptionindex_name
RecoveryKeynonclustered, unique, unique key
located on PRIMARY
XAK1Dialer_Half_Hour
DbDateTimenonclustered located on PRIMARYXIE1Dialer_Half_Hour
DateTime, DialerID, TimeZoneclustered, unique, primary key
located on PRIMARY
XPKDialer_Half_Hour
Fields in Dialer_Half_Hour Table:
Keys and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of calls made during the half hour interval that
were abandoned.
AbandonDetectToHalf
NULLDBINT
The number of calls in a half-hour period that had to be
abandoned. However, instead of hanging-up on a customer,
AbandonToIVRToHalf
the call was transferred to an IVR which played a message to
the customer.
NULLDBINT
The number of preview/callback calls in a half-hour period
that were rejected by the agent (these customers will not be
dialed).
AgentClosedDetectToHalf
NULLDBINT
The number of preview/callback calls in a half-hour period
that were rejected by the agent.
AgentRejectedDetectToHalf
NULLDBINT
The number of calls made during the half hour interval in which
an answering machines was detected.
AnsweringMachineDetectToHalf
NULLDBINT
The number of calls in the half-hour period that detected a
busy signal.
BusyDetectToHalf
NULLDBINT
The total number of records scheduled for a callback.
CallbackCountToHalf
NULLDBINT
The number of calls in a half-hour period that were dropped
while ringing the customer’s telephone.
CancelledDetectToHalf
NULLDBINT
The number of contacts dialed during the half hour interval.
ContactsDialedToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
167
Chapter 2: All Tables
Dialer_Half_Hour Table