Technical References

Table 82: Indexes for Dialer_Real_Time Table
index_keysindex_descriptionindex_name
DialerIDclustered, unique, primary key
located on PRIMARY
XPKDialer_Log_Real_Time
Fields in Dialer_Real_Time Table:
Keys and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of calls abandoned by customers since midnight.
AbandonDetectToday
NULLDBINT
The number of calls in the current half hour period that had to be
abandoned.
AbandonToIVRHalf
However, there was not a hang-up. Instead, the call was transferred
to an IVR that played a message to the customer.
NULLDBINT
Number or preview/call-back calls that were rejected by the agent
in the current half hour period. (These customers will not be
dialed.)
AgentClosedDetectHalf
NULLDBINT
Number or preview/call-back calls that were rejected by the agent
in the current half hour period.
AgentRejectedDetectHalf
NULLDBINT
The number of answering machines detected since midnight.
AnsweringMachineDetectToday
NULLDBINT
The number of busy signals detected since midnight.
BusyDetectToday
NULLDBINT
The total number of records scheduled for a call-back.
CallbackCount
NULLDBINT
The number of calls in the current half hour period that were
dropped while ringing the customer phone.
CancelledDetectHalf
NULLDBINT
The number of attempted calls since midnight.
ContactsDialedToday
NULLDBINT
In the current half-hour period, the number of calls that were
abandoned by the customer after they picked up the phone
CustomerAbandonDetectHalf
NULLDBINT
Number of calls in a half hour period that were abandoned by the
customer after they picked up the phone.
CustomerNotHomeCount
NOT NULLDBDATETIME
The date and time this record was saved.
DateTime
PK, FK NOT NULLDBINT
The dialer to which these statistics refer.
DialerID
NULLDBINT
The number of calls in the current half hour period that detected
a fax machine.
FaxDetectHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 2: All Tables
Dialer_Real_Time Table