Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
AK-1 NOT NULLDBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
RecoveryKey
NOT NULLDBSMALLINT
Number of external calls, internal gate transfer calls, and internal
gate calls connected to a secondary agent position during the
interval.
SecondaryCallsHandled
NOT NULLDBINT
Total time, in seconds, that secondary agents spent in wrap-up
for external, internal gate transfer, and internal gate transfer calls.
SecondaryCallworkTime
NOT NULLDBSMALLINT
Number of overflow/diversion-in calls connected to a secondary
agent position during the interval.
SecondaryODCallsHandled
NOT NULLDBINT
Total time, in seconds, that secondary agents spent in wrap-up
for overflow/diversion-in calls.
SecondaryODCallworkTime
NOT NULLDBINT
Total time, in seconds, that secondary agents were connected to
overflow/diversion-in calls.
SecondaryODTalkTime
NOT NULLDBINT
Total time, in seconds, that secondary agents were connected to
external calls, internal gate transfer calls, or internal gate calls.
SecondaryTalkTime
NOT NULLDBSMALLINT
Total time, in seconds, that I-group data was being accumulated
during the reporting interval.
SecondsInPeriod
PK NOT NULLDBINT
The time zone for the date and time. The value is the offset in
minutes from UTC (formerly called GMT).
TimeZone
Galaxy_Agent_Performance Table
This table is in the Galaxy category (page 445). For database rules, click here (page 506).
Central database only.
This table applies to Rockwell Galaxy ACDs only. Each row provides performance information
about an agent configured on a Galaxy ACD.
Related tables
Agent (page 15) (via SkillTargetID)
Peripheral (page 250) (via PeripheralID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
185
Chapter 2: All Tables
Galaxy_Agent_Performance Table