Technical References

Keys and Null Option:Data Type:Description:Field Name:
PK NOT NULLDBINT
The time zone for the Central Controller. The value is the offset
in minutes from UTC (formerly called GMT).
TimeZone
PK NOT NULLDBSMALLINT
Valid options include:
ValidType
• 0 = Valid DNIS number
• 1 = Invalid DNIS number
Galaxy_Gate Table
This table is in the Galaxy category (page 445). For database rules, click here (page 506).
Central database only.
This table applies to Rockwell Galaxy ACDs only. Each row provides information about a gate
configured on a Galaxy ACD.
Related table
Peripheral (page 250) (via PeripheralID)
Service (page 325) (via SkillTargetID)
Table 97: Indexes for Galaxy_Gate Table
index_keysindex_descriptionindex_name
RecoveryKeynonclustered, unique, unique key
located on PRIMARY
XAK1Galaxy_Gate
DateTime, PeripheralID, GateID, TimeZonenonclustered, unique, primary key
located on PRIMARY
XPKGalaxy_Gate
Fields in Galaxy_Gate Table:
Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBSMALLINT
Number of external, internal gate transfer, and internal gate calls
for the gate that were lost before being connected to an agent
position.
CallsAbandoned
NOT NULLDBSMALLINT
Number of external, internal gate transfer, internal gate, and
overflow/diversion-in calls that were either abandoned or held
beyond a specific system threshold.
CallsHeld
NOT NULLDBINT
Number of calls directly transferred to primary agents for this gate.
CallsTransferredIn
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
190
Chapter 2: All Tables
Galaxy_Gate Table