Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBSMALLINT
Number of external, internal gate transfer, internal gate, or
overflow/diversion-in calls that were handed by the gate and then
transferred.
CallsTransferredOut
PK NOT NULLDBDATETIME
The Central Controller date and time at the beginning of the
reporting interval.
DateTime
NOT NULLDBINT
Total time, in seconds, that external, internal gate, internal gate
transfer, and overflow/diversion-in calls waited before being lost.
DelayTimeToAbandoned
NOT NULLDBINT
Total time, in seconds, that external, internal gate, internal gate
transfer, and overflow/diversion-in calls waited before being
answered by an agent.
DelayTimeToHandle
PK NOT NULLDBSMALLINT
The Galaxy identifier for the gate.
GateID
NOT NULLDBSMALLINT
This field applies to Galaxy-8 ACDs only.
LoadTransferOutCalls
NOT NULLDBSMALLINT
Number of overflow/diversion-in calls accepted from another node,
but lost before being connected to an agent position.
ODAbandoned
NOT NULLDBSMALLINT
Number of overflow/diversion-in calls rejected by this gate.
ODInRejected
NOT NULLDBSMALLINT
Number of out calls made by primary agents for this gate on
outbound trunks or dial tandem tie-lines.
OutCalls
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate were
connected to an out trunk or tie-line with no incoming calls in
progress.
OutCallTalkTime
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate spent in
wrap-up after external, internal gate transfer, and internal gate calls
for another gate.
OverflowCallWorkTime
NOT NULLDBSMALLINT
Number of external, internal gate transfer, and internal gate calls
for other gates that were handled by agents in this gate because of
their secondary assignments.
OverflowHandled
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate spent in
wrap-up after overflow/diversion-in calls for another gate.
OverflowODCallWorkTime
NOT NULLDBSMALLINT
Number of overflow/diversion calls for other gates that were
handled by agents in this gate because of their secondary
assignments.
OverflowODHandled
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
191
Chapter 2: All Tables
Galaxy_Gate Table