Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate were
connected to overflow/diversion-in calls as a secondary assignment.
OverflowODTalkTime
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate were
connected to external, internal gate transfer, or internal gate calls
as a secondary assignment.
OverflowTalkTime
PK, FK NOT NULLDBSMALLINT
The ICM software identifier for the ACD.
PeripheralID
NOT NULLDBINT
The time zone for the ACD. The value is the offset in minutes
from UTC (formerly called GMT).
PeripheralTimeZone
NOT NULLDBINT
Total time, in seconds, that agents had a primary assignment for
this gate.
PrimaryAssignedTime
NOT NULLDBINT
Total time, in seconds that primary agents were in the Available
state for this gate.
PrimaryAvailableTime
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate spent in
wrap-up after external, internal gate transfer, and internal gate calls
for this gate.
PrimaryCallWorkTime
NOT NULLDBSMALLINT
Number of external, internal gate transfer, and internal gate calls
connected to primary agents for the gate during the interval.
PrimaryHandled
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate spent in
wrap-up after overflow/diversion-in calls to this gate.
PrimaryODCallWorkTime
NOT NULLDBSMALLINT
Number of overflow/diversion in calls connected to primary agents
for this gate.
PrimaryODHandled
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate were
connected to overflow/diversion-in calls.
PrimaryODTalkTime
NOT NULLDBINT
Total time, in seconds, that primary agents for this gate were
connected to overflow/diversion-in calls.
PrimaryPluggedTime
NOT NULLDBINT
Total time, in seconds, that primary agents were connected to
external, internal gate transfer, or internal gate calls for the gate.
PrimaryTalkTime
NOT NULLDBSMALLINT
Number of external, internal gate transfer, and internal gate calls
that were rejected
QueueLimitingRejectCount
AK-1 NOT NULLDBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
RecoveryKey
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
192
Chapter 2: All Tables
Galaxy_Gate Table