Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBINT
Total time, in seconds, that agents had a secondary assignment for
this gate.
SecondaryAssignedTime
NOT NULLDBINT
Total time, in seconds, that secondary agents for this gate spent in
wrap-up after external, internal gate transfer, and internal gate calls
for this gate.
SecondaryCallWorkTime
NOT NULLDBSMALLINT
Number of external, internal gate transfer, and internal gate calls
connected to secondary agents for the gate during the interval.
SecondaryHandled
NOT NULLDBINT
Total time, in seconds, that secondary agents for this gate spent in
wrap-up after overflow/diversion-in calls to this gate.
SecondaryODCallWorkTime
NOT NULLDBSMALLINT
Number of overflow/diversion in calls for this gate that were
handed by agents in other gates because of their secondary
assignments..
SecondaryODHandled
NOT NULLDBINT
Total time, in seconds, that secondary agents for this gate were
connected to overflow/diversion-in calls.
SecondaryODTalkTime
NOT NULLDBINT
Total time, in seconds, that secondary agents were plugged into
this gate.
SecondaryPluggedTime
NOT NULLDBINT
Total time, in seconds, that secondary agents were connected to
external, internal gate transfer, or internal gate calls for the gate.
SecondaryTalkTime
NOT NULLDBSMALLINT
Number of seconds in the reporting period.
SecondsInPeriod
FK NULLDBINT
The ICM software identifier for the service.
SkillTargetID
PK NOT NULLDBINT
The time zone for the Central Controller. The value is the offset
in minutes from UTC (formerly called GMT).
TimeZone
Galaxy_Gate_Delayed_Call Table
This table is in the Galaxy category (page 445). For database rules, click here (page 506).
Central database only.
This table applies to Rockwell Galaxy ACDs only.
Each row provides delayed call information about a gate configured on a Galaxy ACD.
Related table
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
193
Chapter 2: All Tables
Galaxy_Gate_Delayed_Call Table