Technical References

ICR_Globals Table
This table is in the System category (page 460). To see database rules for these tables, click here
(page 511).
Contains a single record containing general information about the ICM configuration. You can
use ICM Configuration Manager to modify some fields of the ICR_Globals records.
Related tables
Call Type (page 74)(DefaultCallTypeID maps to Call_Type.CallTypeID)
Network VRU (page 244) (DefaultNetworkTargetID maps to Network_VRU.NetworkTargetID)
Fields in ICR_Globals Table:
Keys and Null
Option:
Data Type:Description:Field Name:
FK NOT NULLDBINT
The ID for the entry in the Bucket_Interval Table used for all
CallTypes as the default Bucket Intervals. The default value is
1.
BucketIntervalID
NULLvarchar(32)
Name of the customer.
CompanyName
NULLDBSMALLINT
The minimum time in seconds an incoming call must be queued
before being considered an abandoned call if the caller hangs up.
The default value is 5.
CallTypeAbandonCallWaitTime
NULLDBINT
The time in seconds to be used as the service level threshold.
Thedefault value is 20.
CallTypeServiceLevelThreshold
NULLDBSMALLINT
Default value that indicates how the ICM software calculates the
service level (that is, how it handles abandoned calls in calculating
CallTypeServiceLevelType
the service level). You can override this default for individual
CallType. Thedefault value is 1.
NOT NULLvarchar(64)
The name of the NT domain that contains the ICM Central
Controller.
CCDomainName
NOT NULLCHANGESTAMP
Incremented when the record is changed in the central database.
ChangeStamp
NULLDBINT
The number of digits of CLID to mask.
CLIDMaskingDigitsToMask
NOT NULLDBCHAR
Valid options are:
CLIDMaskingEnable
• Y = CLID masking is enabled.
• N = CLID masking is not enabled.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
209
Chapter 2: All Tables
ICR_Globals Table