Technical References

Keys and Null Option:Data Type:Description:Field Name:
• 2 = seconds
NOT NULLDBINT
Specifies how many recurrence intervals occur between successive
executions.
RecurrenceFreq
PK NOT NULLDBINT
Index for schedules associated with a specific master script.
SequenceNumber
NOT NULLDBSMALLINT
The day of the month on which the schedule goes into effect (1 through
31).
StartDay
NOT NULLDBSMALLINT
The hour of the day at which the schedule goes into effect.
StartHour
NOT NULLDBSMALLINT
The minute of the hour at which the schedule goes into effect.
StartMinute
NOT NULLDBSMALLINT
The month in which the schedule goes into effect (1 through 12).
StartMonth
NOT NULLDBSMALLINT
The second of the minute at which the schedule goes into effect.
StartSecond
NOT NULLDBINT
The year in which the schedule goes into effect
StartYear
NOT NULLDBSMALLINT
The type of schedule.
Type
Agent Table
This table is one of the Agent Detail tables in the Skill Target category (page 456). To see
database rules for these tables, click here (page 510).
It contains one record for each agent (a person capable of answering calls). Each agent is
associated with a specific peripheral (ACD) and can be a member of one or more skill groups.
Use Configuration Manager to add, update, and delete Agent records.
Related Tables
•
Agent Desk Settings (page 17) (via AgentDeskSettingsID)
•
Agent Event Detail (page 23) (via SkillTargetID)
•
Agent Logout (page 28) (via SkillTargetID)
•
Agent Real Time (page 29) (via SkillTargetID)
•
Agent State Trace (page 49) (via SkillTargetID)
•
Agent Team Member (page 56) (via SkillTargetID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
15
Chapter 2: All Tables
Agent Table