Technical References

Table 137: Indexes for Peripheral Table
index_keysindex_descriptionindex_name
EnterpriseNamenonclustered, unique, unique key
located on PRIMARY
XAK1Peripheral
PeripheralNamenonclustered located on PRIMARYXIE1Peripheral
LogicalControllerIDnonclustered located on PRIMARYXIE2Peripheral
AgentDeskSettingsIDnonclustered located on PRIMARYXIE3Peripheral
PeripheralIDclustered, unique, primary key
located on PRIMARY
XPKPeripheral
Fields in Peripheral Table:
Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBSMALLINT
Minimum time in seconds an incoming call must be queued
before being considered an abandoned call if the caller hangs
up.
AbandonedCallWaitTime
NOT NULLDBCHAR
Specifies whether agent auto- configuration is enabled for the
peripheral. Stored as a character:
AgentAutoConfig
• Y = Yes
• N = No
FK, IE-3 NULLDBINT
Optionally, indicates an Agent Desk Settings record associated
with the peripheral.
AgentDeskSettingsID
NOT NULLDBCHAR
Specifies whether or not Agent Event Detail reporting is enabled
for a peripheral. Default value is:
AgentEventDetail
• Y for an IPCC peripherals
• N for non-IPCC peripherals
NOT NULLDBCHAR
Specifies whether agent reporting is enabled for the peripheral.
Stored as a character:
AgentReporting
• Y = Yes
• N = No
NOT NULLDBINT
Determines if the Router will target agents based on Rules,
Device Targets, or Rules with Device Target confirmations.
AgentTargetingMethod
NULLDBINT
Maximum duration, in seconds, for a short call. Any calls with
a duration below the threshold are considered short. You might
AnsweredShortCallsThreshold
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 2: All Tables
Peripheral Table