Technical References

Local database only. Each row describes the current state of a specific peripheral. The real- time
client creates a Peripheral Real Time row for each peripheral in the system and updates that
row every 10 seconds.
Related table
Media Routing Domain (page 234) (via MRDomainID)
Peripheral (page 250) (via PeripheralID)
Peripheral Real Time (page 257) (via MRDomainID)
Table 141: Indexes for Peripheral_Real_Time Table
index_keysindex_descriptionindex_name
PeripheralID, MRDomainIDclustered, unique, primary key
located on PRIMARY
XPKPeripheral_Real_Time
Fields in Peripheral_Real_Time Table:
Keys and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of agents currently logged on to the peripheral.
AgentsLoggedOn
NULLDBINT
Number of calls currently in progress at the peripheral.
CallsInProgress
NULLDBINT
Number of calls offered to the peripheral during the current
half-hour interval.
CallsOfferedHalf
In IPCC Enterprise, if a call Redirection on No Answer (RONAs)
to an IVR and is answered later by an agent, this field is
incremented as follows:
• When the call RONAs to the IVR
• When the call is sent from the IVR to the agent
• When the agent completes the call
In IPCC Enterprise with an IPCC System PG, if a call RONAs
to an IVR and is answered later by an agent, this field is
incremented when the agent completes the call only.
NULLDBINT
Number of calls offered to the peripheral since midnight..
CallsOfferedToday
In IPCC Enterprise, if a call Redirection on No Answer (RONAs)
to an IVR and is answered later by an agent, this field is
incremented as follows:
• When the call RONAs to the IVR
• When the call is sent from the IVR to the agent
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
258
Chapter 2: All Tables
Peripheral_Real_Time Table