Technical References

Keys and Null Option:Data Type:Description:Field Name:
• N = No
NULLDESCRIPTION
Additional information about the agent.
Description
IE-4 NOT NULLVNAME32
An enterprise name for the agent that is unique within the
enterprise. You might form the name by combining the agent’s
first and last name with the name of the peripheral.
EnterpriseName
AK-1, AK-2, FK NOT NULLDBSMALLINT
Foreign key from the Peripheral table.
PeripheralID
NULLVNAME32
The name of the agent as known to the peripheral.
PeripheralName
AK-2 NOT NULLvarchar(32)
The agent’s login ID assigned at the switch.
PeripheralNumber
AK-1, FK NOT NULLDBINT
Foreign key from the Person table.
PersonID
FK, IE-3 NULLDBINT
Identifies an imported schedule associated with the agent.
ScheduleID
PK, FK NOT NULLDBINT
An identifier that is unique among all skill targets in the
enterprise.
SkillTargetID
NOT NULLDBCHAR
Indicates whether an agent is a supervisor.
SupervisorAgent
• Y = Yes, agent is a supervisor
• N = No, agent is not a supervisor
NOT NULLDBCHAR
Indicates whether the agent is a temporary agent created by the
CallRouter:
TemporaryAgent
• Y = Yes, created by the CallRouter
• N = No, not created by the CallRouter
NOT NULLDBCHAR
Indicates if the record can by deleted by a user. Default is Y.
UserDeletable
Agent_Desk_Settings Table
This table is part of the Skill Target category (page 456). To see database rules for these tables,
click here (page 510).
Each row defines the features available to an enterprise agent and how the software handles
certain state changes for the agent. Use ICM Configuration Manager to add, update, and delete
Agent_Desk_Settings records.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
17
Chapter 2: All Tables
Agent_Desk_Settings Table