Technical References

Table 4: Related Tables for Agent_Desk_Settings
Peripheral (page 250)Agent (page 15)
(via AgentDeskSettingsID)(via AgentDeskSettingsID)
Table 5: Indexes for Admin_Desk_Settings Table
index_keysindex_descriptionindex_name
EnterpriseNamenonclustered, unique, unique key
located on PRIMARY
XAK1Agent_Desk_Settings
AgentDeskSettingsIDon PRIMARYXPKAgent_Desk_Settings
Fields in Agent_Desk_Settings Table :
Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBCHAR
Indicates whether the agent can select which groups they are
logged in to.
AgentCanSelectGroup
PK NOT NULLDBINT
A unique identifier for the agent desk settings.
AgentDeskSettingsID
NOT NULLDBCHAR
Indicates whether calls to other agents are allowed:
AgentToAgentCallsAllowed
• Y = Yes, calls to other agents are allowed.
• N = No, calls to other agents are not allowed.
NOT NULLDBCHAR
Indicates whether calls to the agent are automatically answered:
AutoAnswerEnabled
• Y = Yes, calls automatically answered.
• N = No, calls are not automatically answered.
NULLDBINT
Specifies whether to automatically record or not record when an
emergency call request started:
AutoRecordOnEmergency
• 0 = Do not automatically record
• 1 = Automatically record
NOT NULLDBCHAR
Indicates whether to automatically consider the agent available
after handling an incoming call:
AvailAfterIncoming
• Y = Yes, consider agent available.
• N = No, do not consider agent available.
NOT NULLDBCHAR
Indicates whether to automatically consider the agent available
after handling an outbound call:
AvailAfterOutgoing
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
18
Chapter 2: All Tables
Agent_Desk_Settings Table