Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
• Y = Yes, consider agent available.
• N = No, do not consider agent available.
NOT NULLCHANGESTAMP
Incremented when the record is changed in the central database.
ChangeStamp
NULLVNAME32
Optional value to override the default port address for the agent
telephony device.
DefaultDevicePortAddress
NULLDESCRIPTION
Additional information about the desk settings.
Description
NULLDBINT
Indicates whether IPCC Enterprise will create a consultative call
or a blind conference call for an emergency call request:
EmergencyCallMethod
• 0 = Consultative call
• 1 = Blind conference call
AK-1 NOT
NULL
VNAME32
An enterprise name for the agent desk settings that is unique
within the enterprise.
EnterpriseName
NOT NULLDBCHAR
Indicates whether the agent must enter a reason before entering
the Idle state:
IdleReasonRequired
• Y = Yes, agent must enter a reason.
• N = No, agent does not need to enter a reason.
NULLDBINT
Number of seconds on non-activity at the desktop after which
the software automatically logs out the agent.
LogoutNonActivityTime
NOT NULLDBCHAR
Indicates whether the agent must enter a reason before logging
out:
LogoutReasonRequired
• Y = Yes, agent must enter a reason.
• N = No, agent does not need to enter a reason.
NOT NULLDBCHAR
Indicates whether the agent can place or handle non-ACD calls:
NonACDCallsAllowed
• Y = Yes, agent can place or handle non-ACD calls.
• N = No, agent cannot place or handle non-ACD calls.
NOT NULLDBCHAR
Indicates whether the agent can initiate international calls:
OutboundAccessInternational
• Y = Yes, agent can initiate calls.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
19
Chapter 2: All Tables
Agent_Desk_Settings Table