Technical References

Keys and
Null Option:
Data Type:Description:Field Name:
• 2= CallSim
• 3 = TestCall
NULLDBINT
Time in seconds the call spent in a network router queue.
NetQTime
For IPCC Enterprise or translation routed calls, NetQTime is
included in the computation of answer wait time.
For legacy ACDS, OPC does nothing with the NetQTime other than
put it in the Termination_Call_Detail record.
FK NULLDBINT
Identifies the scheduled target, device target, or peripheral target
that was chosen by the ICM software.
NetworkTargetID
NULLvarchar(8)
The origin of the route request.
Originator
NULLDBSMALLINT
Type of originator for a private network route request. A private
network route requests is a route request that is sent from the ACD
OriginatorType
to the ICM software through the Peripheral Gateway. For a list of
valid options, click here (page 481).
NULLDBSMALLINT
The priority that a private network routing client gives to the call.
Supported by Lucent ASAI.
Priority
NOT NULLDBINT
Currently not used, set to zero (0).
RecoveryDay
AK-1 NOT
NULL
DBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
RecoveryKey
NULLDBINT
The reason for the last Requery operation.
RequeryResult
NOT NULLDBSMALLINT
Type of request. For the list of values, click here (page 481).
RequestType
FK NULLDBINT
Foreign key from the Route table. This ICM software identifier
specifies the route where the call was sent. A route is a value
RouteID
returned by a routing script that maps to a target at a peripheral.
This target can be a service, skill group, agent, or translation route.
The value (for example, 5000), is unique among all routes in the
enterprise. It is taken from the Route table in the ICM central
database. Route IDs are generated automatically when a route is
configured in the Route Configuration window of ICM Configuration
Manager.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
281
Chapter 2: All Tables
Route_Call_Detail Table