Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
• N = No, agent cannot initiate calls.
NOT NULLDBCHAR
Indicates whether the agent can initiate operator assisted calls:
OutboundAccessOperatorAssisted
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NOT NULLDBCHAR
Indicates whether the agent can initiate outbound PBX calls:
OutboundAccessPBX
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NOT NULLDBCHAR
Indicates whether the agent can initiate calls through the private
network:
OutboundAccessPrivateNet
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NOT NULLDBCHAR
Indicates whether the agent can initiate calls through the public
network:
OutboundAccessPublicNet
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NULLDBINT
Indicates how frequently calls to the agent are recorded.
QualityRecordingRate
NULLDBINT
(For future use.) Specifies whether the call requests are routed
through the CallManager PIM. The default is 0, which means
RecordingMode
that call requests do not get routed through the CallManager
PIM.
NOT NULLDBSMALLINT
Determines how mobile agents who use this dial plan are handled.
This field is not used until Release 7.2.
RemoteAgentType
Values are:
0 = local agent, no remote access allowed. This is the default
1 = use call by call mobile agent routing.
2 = use nailed connection for mobile agent routing
3 = agent chooses call by call or nailed connection at login.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
20
Chapter 2: All Tables
Agent_Desk_Settings Table