Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of calls to the route abandoned while in queue or ringing
during the rolling five-minute interval.
CallsAbandQTo5
NULLDBINT
Number of calls to this route abandoned while in queue or ringing
since midnight.
CallsAbandQToday
NULLDBINT
Number of calls to the route answered by agents during the current
half-hour interval.
CallsAnsweredHalf
NULLDBINT
Number of calls to the route answered by agents during the rolling
five-minute interval.
CallsAnsweredTo5
NULLDBINT
Number of calls to the route answered by agents since midnight.
CallsAnsweredToday
NULLDBINT
Number of calls handled on the route during the current half-hour
interval.
CallsHandledHalf
A handled call is:
• An incoming ACD call that was answered by an agent, and then
completed.
• A call associated with Outbound Option that the agent answered,
and then completed.
• A non-voice task that the agent started working on then completed.
A handled call/task is completed when the agent associated with
the call/task finishes the wrap-up work associated with the call/task.
NULLDBINT
Number of calls handled for the route during the rolling five-minute
interval.
CallsHandledTo5
A handled call/task is completed when the agent associated with
the call/task finishes the wrap-up work associated with the call/task.
NULLDBINT
Number of calls handled on the route since midnight.
CallsHandledToday
NULLDBINT
Number of incoming calls on this route during the current half-hour
interval.
CallsIncomingHalf
NULLDBINT
Number of incoming calls on this route since midnight.
CallsIncomingToday
NULLDBINT
Number of calls in queue or being handled on this route now.
CallsInProgress
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
294
Chapter 2: All Tables
Route_Real_Time Table