Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of calls to the route that were removed from the queue
during the rolling five-minute interval (includes abandoned calls).
CallsLeftQTo5
NULLDBINT
Number of incoming calls plus internal calls offered on this route
during the current half-hour interval.
CallsOfferedHalf
NULLDBINT
Number of calls offered to the route during the rolling five-minute
interval.
CallsOfferedTo5
NULLDBINT
Number of incoming calls plus internal calls offered on this route
since midnight.
CallsOfferedToday
NULLDBINT
Number of calls to the route in queue now at the peripheral.
CallsQNow
NULLDBINT
Total queue time in seconds for all calls to the route currently in
queue.
CallsQNowTime
NULLDBINT
Number of calls sent on this route during the current half-hour
interval.
CallsRoutedHalf
NULLDBINT
Number of calls the ICM software sent to this route since midnight.
CallsRoutedToday
NOT NULLDBDATETIME
Date and time that this data was last updated.
DateTime
NULLDBINT
Sum of delay time of all calls to route abandoned in queue during
the rolling five-minute interval.
DelayQAbandTimeTo5
NULLDBINT
Total handle time in seconds for calls to the route ending during
the current half-hour interval.
HandleTimeHalf
NULLDBINT
Total handle time in seconds for calls to the route ending during
the rolling five-minute interval.
HandleTimeTo5
NULLDBINT
Total handle time in seconds for calls to the route ending since
midnight.
HandleTimeToday
NULLDBINT
The total hold time in seconds for calls to the route ending during
the current half-hour interval.
HoldTimeHalf
NULLDBINT
The total hold time in seconds for calls to the route ending during
the rolling five-minute interval.
HoldTimeTo5
NULLDBINT
The total hold time in seconds for calls to the route ending since
midnight.
HoldTimeToday
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
295
Chapter 2: All Tables
Route_Real_Time Table