Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLDBCHAR
Y or N.
RemoteLoginWithoutDesktop
If Y, mobile agent is permitted to login without a desktop. This
field is not used until Release 7.2.
NULLDBINT
Provides the dialed number identifier for the new re-route
destination in case of a ring-no-answer.
RingNoAnswerDialedNumberID
NULLDBINT
Number of seconds a call may ring at the agent’s station before
being redirected.
RingNoAnswerTime
NULLDBINT
Specifies whether an audio click will sound when silent
monitoring is started:
SilentMonitorAudibleIndication
• 1 = An audible click will sound.
• 0 = An audible click will not sound.
NULLDBINT
Specifies whether a warning message box will appear on the
agent’s desktop when silent monitoring is started:
SilentMonitorWarningMessage
• 1 = A warning message box will appear.
• 0 = A warning message box will not appear.
NULLDBINT
Indicates whether IPCC Enterprise will create a consultative call
or a blind conference call for the supervisor assistance request:
SupervisorAssistCallMethod
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NOT NULLDBCHAR
Indicates whether the agent can initiate supervisor assisted calls:
SupervisorCallsAllowed
• Y = Yes, agent can initiate calls.
• N = No, agent cannot initiate calls.
NULLDBINT
Specifies the auto wrap-up time out. The default value is 0 (auto
wrap-up is disabled).
WorkModeTimer
NOT NULLDBINT
Indicates whether the agent is allowed or required to enter
wrap-up data after an inbound call:
WrapupDataIncomingMode
• 0= Required
• 1 = Optional
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
21
Chapter 2: All Tables
Agent_Desk_Settings Table