Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
• 3 = Abandoned Calls have Positive Impact. (Treat the abandoned
calls as through they were answered within the service level
threshold.)
Note: Regardless of which calculation you choose, the ICM
software always tracks separately the number of calls abandoned
before the threshold expired.
For IPCC Enterprise the value of this field is always 1 (ignore
abandoned calls) for services associated with CallManager
peripherals. This is because calls to a CallManager peripheral have
no service associated with them while they are queued, and therefore
calls abandoned while queued cannot affect the computation of
service level for a CallManager service.
PK, FK NOT NULLDBINT
An identifier that is unique among all skill targets in the enterprise.
SkillTargetID
NOT NULLDBCHAR
Indicates if the record can by deleted by a user. Default is Y.
UserDeletable
Service_Array Table
This table is one of the Enterprise tables (page 443). For database rules click here (page 506).
A service array is a collection of service which might be associated with different peripherals,
but are all associated with the same Peripheral Gateway (PG). You can route calls to a service
array and let the PG choose among the member services.
Use the Service Explorer tool to add, update, and delete Service_Array records.
Related tables
Logical Interface Controller (page 230)(via LogicalControllerID)
Schedule (page 305) (via ScheduleID)
Service Array Member (page 329) (via SkillTargetID)
Skill Group (page 364) (via SkillTargetID)
Skill Target (page 406) (via SkillTargetID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
328
Chapter 2: All Tables
Service_Array Table