Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
The number of tasks whose Start Task Timeout Period expired in this
half-hour interval.
NULLDBINT
Number of calls that the peripheral re-targeted, or overflowed, into
this service during the half-hour interval. The ICM software keeps
OverflowInToHalf
counts of the number of calls moved out of each service or route
(overflowed out) and moved into each service or route (overflowed
in).
Not valid for IPCC Enterprise.
NULLDBINT
Number of calls that the peripheral re-targeted, or overflowed, out of
this service during the half-hour interval. The ICM software keeps
OverflowOutToHalf
counts of the number of calls moved out of each service or route
(overflowed out) and moved into each service or route (overflowed
in).
Not valid for IPCC Enterprise.
NULLDBINT
Number of calls to the service answered within the service level, as
counted by the peripheral, during the half-hour interval.
PeriphServiceLevelCallsToHalf
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
NULLDBINT
Number of offered calls used in the peripheral service level calculation
for the half-hour interval.
PeriphServiceLevelOfferToHalf
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
NULLDBFLT4
Peripheral service level during the half-hour interval.
PeriphServiceLevelToHalf
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
NULLDBINT
Number of seconds outbound Preview calls were placed on hold this
service during the half-hour interval. This data element is based on
PreviewCallsOnHoldTimeToHalf
HoldTime. The value is counted when the after-call work associated
with the call (if any) has completed, and the database is updated every
half hour.
Not currently used for Outbound Option.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
341
Chapter 2: All Tables
Service_Half_Hour Table