Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
Not valid for IPCC Enterprise.
NULLDBINT
Number of ended outbound Preview calls that this service placed on
hold at least once. The value is counted when the after-call work time
PreviewCallsOnHoldToHalf
associated with the call (if any) has completed, and the database is
updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULLDBINT
Total talk time, in seconds, for outbound Preview calls handled by
this service that ended during the half-hour interval. This value includes
PreviewCallsTalkTimeToHalf
the time spent from the call being initiated to the time the agent begins
after-call work for the call. It is based on TalkTime from
Termination_Call_Detail. It therefore includes the HoldTime associated
with the call. PreviewCallsTalkTime is counted when the
after-call-work time associated with the call (if any) has completed,
and the database is updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULLDBINT
Total handle time, in seconds, for outbound Preview calls handled by
this service that ended during the half-hour interval. Handle time
PreviewCallsTimeToHalf
includes WorkTime, TalkTime, and HoldTime. The PreviewCallsTime
value includes the time spent from the call being initiated to the time
the agent completes after-call work time for the call. The value is
counted when the after-call work time associated with the call (if any)
has completed, and the database is updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULLDBINT
Number of outbound Preview calls made by this service that ended
during the half-hour interval. The value is counted when the after-call
PreviewCallsToHalf
work time associated with the call (if any) has completed, and the
database is updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NOT
NULL
DBINT
Currently not used, set to zero (0).
RecoveryDay
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
342
Chapter 2: All Tables
Service_Half_Hour Table