Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
Not valid for IPCC Enterprise.
NULLDBINT
Number of agent reservation calls made by this service that ended
during the half-hour interval. The value is counted when the after-call
ReserveCallsToHalf
work time associated with the call (if any) has completed, and the
database is updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULLDBINT
Reserved for future use.
Reserved1
NULLDBINT
Reserved for future use.
Reserved2
NULLDBINT
Reserved for future use.
Reserved3
NULLDBINT
Reserved for future use.
Reserved4
NULLDBFLT4
Reserved for future use.
Reserved5
NULLDBINT
Number of calls to the service abandoned within the service level
threshold during the half-hour interval. Set to zero for IPCC
Enterprise voice tasks and for non-voice tasks.
ServiceLevelAbandToHalf
Note: Note: When ICM is connected with IPCC through an IPCC
Gateway PG, this value is incremented by any condition on the child
that causes the call to terminate while in the queue.
NULLDBINT
Number of calls to the service that had service level eventsduring the
half-hour interval.
ServiceLevelCallsOfferedToHalf
Not valid for IPCC Enterprise.
NULLDBINT
Number of calls to the service answered within the ICM service level
threshold during the half-hour interval.
ServiceLevelCallsToHalf
Not valid for IPCC Enterprise.
NULLDBFLT4
ICM service level for the service during the half-hour interval.
ServiceLevelToHalf
For non-voice tasks and for IPCC Enterprise calls,
theServiceLevelType is always set to ignore abandoned calls.
NULLDBINT
Service Level Type used to calculate Service level for this interval.
ServiceLevelType
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
344
Chapter 2: All Tables
Service_Half_Hour Table