Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for AutoOut (predictive) calls handled
by agents for this service that ended in the rolling five-minute window.
AutoOutCallsOnHoldTimeTo5
Handle time includes WorkTime, TalkTime, and HoldTime. The value
is updated in the database when the after-call work time associated with
the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of seconds AutoOut (predictive) calls were placed on hold by
agents for this service since midnight. This data element is based on
AutoOutCallsOnHoldTimeToday
HoldTime. The value is updated in the database when the after-call
work associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total number of AutoOut (predictive) calls made for this service that
ended in the rolling five-minute window. The value is updated in the
AutoOutCallsOnHoldTo5
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of ended AutoOut (predictive) calls that agents for this service
have placed on hold at least since midnight. The value is updated in the
AutoOutCallsOnHoldToday
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for AutoOut (predictive) calls handled by
the service that ended during the current half-hour interval. This value
AutoOutCallsTalkTimeHalf
includes the time spent from the call being initiated to the time the agent
begins after-call work for the call. It is based on TalkTime. It therefore
includes the HoldTime associated with the call. AutoOutCallsTalkTime
is updated in the database when the after-call work time associated with
the call (if any) has completed..
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for complete Unsupported for Outbound
Option. AutoOut (predictive) calls handled by the service during the
AutoOutCallsTalkTimeTo5
rolling five-minute interval. This value includes the time spent from
the call being initiated to the time the agent begins after-call work for
the call. It is based on TalkTime. It therefore includes the HoldTime
associated with the call. AutoOutCallsTalkTime is updated in the
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
349
Chapter 2: All Tables
Service_Real_Time Table