Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
PK, FK NOT
NULL
DBINT
Identifies the Media Routing Domain.
MRDomainID
NULLDBINT
Total time, in seconds, the agent was in the Not Ready state (a state
in which agents are logged on, but are neither involved in any call
NotReadyTimeToHalf
handling activity, nor available to handle a call) with respect to this
Media Routing Domain during the half- hour interval.
AK-1 NOT
NULL
DBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
RecoveryKey
NULLDBINT
Reserved for future use.
Reserved1
NULLDBINT
Reserved for future use.
Reserved2
NULLDBINT
Reserved for future use.
Reserved3
NULLDBINT
Reserved for future use.
Reserved4
NULLDBFLT4
Reserved for future use.
Reserved5
NULLDBINT
The number of seconds in the half-hour interval that this agent was
routable with respect to this MRD.
RoutableInMRDTimeToHalf
NULLDBINT
Number of calls queued to the agent by the CallRouter that were
abandoned during the half-hour interval.
RouterCallsAbandQToHalf
This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.
NULLDBINT
The count of calls abandoned after they have been routed to an agent,
during the half-hour interval.
RouterCallsAbandToHalf
This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.
This field is applicable to IPCC Enterprise.
NULLDBINT
The count of calls that are answered by the agent in this Skill Group
in the half-hour interval.
RouterCallsAnsweredToHalf
This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
26
Chapter 2: All Tables
Agent_Half_Hour Table