Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for AutoOut (predictive) calls handled by
agents for this service that ended since midnight. This value includes
AutoOutCallsTalkTimeToday
the time spent from the call being initiated to the time the agent begins
after-call work for the call. It is based on TalkTime from
Termination_Call_Detail. It therefore includes the HoldTime associated
with the call. AutoOutCallsTalkTime is updated in the database when
the after-call work time associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for AutoOut (predictive) calls handled
by the service that ended during the current half-hour interval. Handle
AutoOutCallsTimeHalf
time includes WorkTime, TalkTime, and HoldTime. The
AutoOutCallsTime value includes the time spent from the call being
initiated to the time the agent completes after-call work time for the
call. The value is updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for AutoOut (predictive) calls handled
by this service that ended during the rolling five-minute window. Handle
AutoOutCallsTimeTo5
time includes WorkTime, TalkTime, and HoldTime. The
AutoOutCallsTime value includes the time spent from the call being
initiated to the time the agent completes after-call work time for the
call. The value is updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for AutoOut (predictive) calls handled
by agents for this service that ended since midnight. Handle time
AutoOutCallsTimeToday
includes WorkTime, TalkTime, and HoldTime, all of which are taken
from the Termination_Call_Detail records. The AutoOutCallsTime
value includes the time spent from the call being initiated to the time
the agent completes after-call work time for the call. The value is
updated in the database when the after-call work time associated with
the call (if any) has completed.
Unsupported for Outbound Option.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
350
Chapter 2: All Tables
Service_Real_Time Table