Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of calls to the service handled during the rolling five-minute
interval.
CallsHandledTo5
NULLDBINT
Number of calls handled for this service since midnight.
CallsHandledToday
NULLDBINT
Number of incoming calls for this service during the current half-hour
interval. Incoming calls include only Inbound ACD calls arriving on
trunks (that is, calls that are not internally generated).
CallsIncomingHalf
NULLDBINT
Number of incoming calls to the service during the rolling five-minute
interval. Incoming calls include only Inbound ACD calls arriving on
trunks (that is, calls that are not internally generated).
CallsIncomingTo5
NULLDBINT
Number of incoming calls for this service since midnight. Incoming
calls include only Inbound ACD calls arriving on trunks (that is, calls
that are not internally generated).
CallsIncomingToday
NULLDBINT
Number of incoming calls for the service currently in progress.
CallsInNow
NULLDBINT
Number of inbound and outbound calls currently that had previously
been offered (for example, calls being played an announcement, queued
calls, or connected calls) and are currently being handled for the service.
CallsInProgress
NULLDBINT
Number of calls to the service that were removed from queue during
the rolling five-minute interval (used to calculate expected delay).
CallsLeftQTo5
NULLDBINT
Number of incoming calls plus internal calls offered to this service
during the current half-hour interval.
CallsOfferedHalf
NULLDBINT
Number of calls offered to the service during the rolling five-minute
interval.
CallsOfferedTo5
NULLDBINT
Number of incoming calls plus internal calls offered to this service
since midnight.
CallsOfferedToday
NULLDBINT
Number of outbound calls made by agents for the service during the
current half-hour interval.
CallsOutHalf
NULLDBINT
Number of outbound calls by agents for the service that are currently
in progress.
CallsOutNow
NULLDBINT
Number of outbound calls made by agents for the service during the
rolling five-minute interval.
CallsOutTo5
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
353
Chapter 2: All Tables
Service_Real_Time Table