Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Total handle time in seconds for calls to the service ending during the
rolling five-minute interval.
HandleTimeTo5
NULLDBINT
Total handle time in seconds for calls to the service since midnight.
HandleTimeToday
NULLDBINT
The total hold time in seconds for calls to the service that ended during
the current half-hour interval.
HoldTimeHalf
NULLDBINT
The total hold time in seconds for calls to the service that ended during
the rolling five-minute interval.
HoldTimeTo5
NULLDBINT
The total hold time in seconds for calls to the service that ended since
midnight.
HoldTimeToday
NULLDBDATETIME
Time that the longest available agent for the service became available.
LongestAvailAgent
NULLDBDATETIME
Time that the longest call in the queue for the service was put there.
LongestCallQ
NULLDBINT
Number of calls the peripheral overflowed into this service during the
current half-hour interval.
OverflowInHalf
NULLDBTINYINT
The service accepts overflow in calls if the delay for the longest delayed
call is less then this value. If 0, the service always accepts overflow in
calls; if 127, the service never accepts overflow in calls.
OverflowInMode
NULLDBINT
Number of calls overflowed into this service that are currently queued
or in progress.
OverflowInNow
NULLDBINT
Number of calls the peripheral overflowed into this service during the
rolling five-minute interval.
OverflowInTo5
NULLDBINT
Number of calls overflowed into this service since midnight.
OverflowInToday
NULLDBINT
Number of calls overflowed out of this service during the current
half-hour interval.
OverflowOutHalf
NULLDBTINYINT
The service attempts to overflow out calls if the delay for the longest
delayed call is greater than this value. If 0, the service attempts to
OverflowOutMode
overflow out all calls; if 127, the service never attempts to overflow
out calls.
NULLDBINT
The number of tasks that have overflowed out of this service to some
other service (call it service X) and have not overflowed out of service
X.
OverflowOutNow
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
355
Chapter 2: All Tables
Service_Real_Time Table