Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of calls overflowed out of this service during the rolling
five-minute interval.
OverflowOutTo5
NULLDBINT
Number of calls overflowed out of this service since midnight.
OverflowOutToday
NULLDBINT
Number of calls to the service handled within the peripheral service
level during the current half-hour interval.
PeriphServiceLevelCallsHalf
NULLDBINT
Number of calls to this service handled within the peripheral service
level since midnight.
PeriphServiceLevelCallsToday
NULLDBFLT4
Service level for the service calculated by the peripheral during the
current half-hour interval.
PeriphServiceLevelHalf
NULLDBINT
Number of offered calls used to calculate the peripheral service level
for the current half-hour interval.
PeriphServiceLevelOfferHalf
NULLDBINT
Number of offered calls used to calculate the peripheral service level
since midnight.
PeriphServiceLevelOfferToday
NULLDBFLT4
Service level for the service calculated by the peripheral during the
rolling five-minute interval.
PeriphServiceLevelTo5
NULLDBFLT4
Service level for the service calculated by the peripheral since midnight.
PeriphServiceLevelToday
NULLDBINT
Number of outbound Preview calls made by agents for this service that
ended during the current half-hour interval. The value is updated in the
PreviewCallsHalf
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of agents currently talking on outbound Preview calls for the
service.
PreviewCallsNow
Unsupported for Outbound Option.
NULLDBINT
In the current half-hour interval, the number of ended outbound Preview
calls that agents for the service have placed on hold at least once. The
PreviewCallsOnHoldHalf
value is updated in the database when the after-call work time associated
with the call (if any) has completed.
Unsupported for Outbound Option.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
356
Chapter 2: All Tables
Service_Real_Time Table