Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of seconds outbound Preview calls were placed on hold by
agents for this service during the current half-hour interval. This data
PreviewCallsOnHoldTimeHalf
element is based on HoldTime. The value is updated in the database
when the after-call work associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of seconds outbound Preview calls were placed on hold by
agents for this service during the rollingfive-minute interval. This data
PreviewCallsOnHoldTimeTo5
element is based on HoldTime. The value is updated in the database
when the after-call work associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of seconds outbound Preview calls were placed on hold by
agents for this service since midnight. This data element is based on
PreviewCallsOnHoldTimeToday
HoldTime. The value is updated in the database when the after-call
work associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of outbound Preview calls that agents for this service have
placed on hold at least once during the rolling five-minute interval. The
PreviewCallsOnHoldTo5
value is updated in the database when the after-call work time associated
with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of Outbound Preview calls made by agents in the skill group
that ended during the half-hour interval. The value is updated in the
PreviewCallsOnHoldToday
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for outbound Preview calls handled by the
service that ended during the current half-hour interval. This value
PreviewCallsTalkTimeHalf
includes the time spent from the call being initiated to the time the agent
begins after-call work for the call. It is based on TalkTime. It therefore
includes the HoldTime associated with the call. PreviewCallsTalkTime
is updated in the database when the after-call work time associated with
the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for outbound Preview calls handled by the
service that ended during the rolling five-minute interval. This value
PreviewCallsTalkTimeTo5
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
357
Chapter 2: All Tables
Service_Real_Time Table