Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
Unsupported for Outbound Option.
NULLDBINT
Number of outbound Preview calls made by agents for the service
during the rolling five-minute interval. The value is updated in the
PreviewCallsTo5
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of outbound Preview calls made by agents for this service since
midnight. The value is updated in the database when the after-call work
time associated with the call (if any) has completed.
PreviewCallsToday
Unsupported for Outbound Option.
NULLDBINT
Number of calls that rang at an agent’ s terminal and redirected on failure
to answer in this service during the current half-hour interval.
RedirectNoAnsCallsHalf
NULLDBINT
Number of calls that rang at an agent’ s terminal and redirected on failure
to answer in this service during the rolling five-minute interval.
RedirectNoAnsCallsTo5
NULLDBINT
Number of calls that rang at an agent’ s terminal and redirected on failure
to answer in this service since midnight.
RedirectNoAnsCallsToday
NULLDBINT
Number of agent reservation calls made by agents for the service that
ended during the current half-hour interval. The value is updated in the
ReserveCallsHalf
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of agents currently talking on agent reservation calls for the
service.
ReserveCallsNow
Unsupported for Outbound Option.
NULLDBINT
Number of ended agent reservation calls that agents for the service have
placed on hold at least once. The value is updated in the database when
the after-call work time associated with the call (if any) has completed.
ReserveCallsOnHoldHalf
Unsupported for Outbound Option.
NULLDBINT
Number of seconds agent reservation calls were placed on hold by
agents for the service during the current half-hour interval. This data
ReserveCallsOnHoldTimeHalf
element is based on HoldTime from the Termination_Call_Detail record.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
359
Chapter 2: All Tables
Service_Real_Time Table