Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
The value is updated in the database when the after-call work associated
with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of seconds agent reservation calls were placed on hold by
agents for this service during the rolling five-minute interval. This data
ReserveCallsOnHoldTimeTo5
element is based on HoldTime. The value is updated in the database
when the after-call work associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of agent reservation calls were placed on hold by agents for
this service since midnight. This data element is based on HoldTime.
ReserveCallsOnHoldTimeToday
The value is updated in the database when the after-call work associated
with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of agent reservation calls that agents for this service have
placed on hold at least once during the rolling five-minute interval. The
ReserveCallsOnHoldTo5
value is updated in the database when the after-call work time associated
with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Number of ended agent reservation calls that agents for this service
have placed on hold at least since midnight. The value is updated in the
ReserveCallsOnHoldToday
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for agent reservation calls handled by the
service that ended during the current half-hour interval. This value
ReserveCallsTalkTimeHalf
includes the time spent from the call being initiated to the time the agent
begins after-call work for the call. It is based on TalkTime from
Termination_Call_Detail. It therefore includes the HoldTime associated
with the call. ReserveCallsTalkTime is updated in the database when
the after-call work time associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for agent reservation calls handled by agents
for the service that ended during the rolling five-minute interval. This
ReserveCallsTalkTimeTo5
value includes the time spent from the call being initiated to the time
the agent begins after-call work for the call. It is based on TalkTime.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 2: All Tables
Service_Real_Time Table