Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of agent reservation calls made by agents for this service during
the rolling five-minute interval. The value is updated in the database
ReserveCallsTo5
when the after-call work time associated with the call (if any) has
completed.
Unsupported for Outbound Option.
NULLDBINT
Number of agent reservation calls made by agents for this service since
midnight. The value is updated in the database when the after-call work
time associated with the call (if any) has completed.
ReserveCallsToday
Unsupported for Outbound Option.
NULLDBINT
Number of calls to the service abandoned within the service level
threshold during the current half-hour interval.
ServiceLevelAbandHalf
NULLDBINT
Number of calls to the service abandoned within the service level
threshold during the rolling five-minute interval.
ServiceLevelAbandTo5
NULLDBINT
Number of calls to the service abandoned within the ICM service level
threshold since midnight.
ServiceLevelAbandToday
NULLDBINT
Number of calls to the service answered within the service level
threshold during the current half-hour interval.
ServiceLevelCallsHalf
NULLDBINT
Number of calls to the service for which a service level event occurred
during the current half-hour interval.
ServiceLevelCallsOfferedHalf
NULLDBINT
Number of calls to the service for which a service level event occurred
during the rolling five-minute interval.
ServiceLevelCallsOfferedTo5
NULLDBINT
Number of calls to the service for which a service level event occurred
since midnight.
ServiceLevelCallsOfferedToday
NULLDBINT
Number of calls to the service currently queued for longer than the
service level threshold.
ServiceLevelCallsQHeld
NULLDBINT
Number of calls to the service answered within the ICM service level
during the rolling five-minute interval.
ServiceLevelCallsTo5
NULLDBINT
Number of calls to the service that were answered within the service
level threshold since midnight.
ServiceLevelCallsToday
NULLDBFLT4
ICM service level for the service during the current half-hour interval.
ServiceLevelHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
362
Chapter 2: All Tables
Service_Real_Time Table