Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBFLT4
ICM service level during the rolling five-minute interval.
ServiceLevelTo5
NULLDBFLT4
ICM service level for the service since midnight.
ServiceLevelToday
NULLDBINT
The current mode of the service:
ServiceModeIndicator
• 1 = Day service
• 2 = Night service
• 3 = Closed with answer
• 4= Closed, no answer
• 5 = Transition
• 6= Open
• 13 = Pilot Status Other.
Note: This field may also be used to encode overflow information for
a Galaxy ACD.
PK, FK
NOT
NULL
DBINT
Foreign key from Service table.
SkillTargetID
NULLDBINT
Total talk time in seconds for calls to the service ending during the
current half-hour interval.
TalkTimeHalf
NULLDBINT
Total talk time in seconds for calls to the service ending during the
rolling five-minute interval.
TalkTimeTo5
NULLDBINT
Total talk time in seconds for calls to the service ending since midnight.
TalkTimeToday
NULLDBINT
Number of calls transferred into the service during the current half-hour
interval.
TransferInCallsHalf
NULLDBINT
Number of calls transferred into the service during the rolling
five-minute interval.
TransferInCallsTo5
NULLDBINT
Number of calls transferred into the service since midnight.
TransferInCallsToday
NULLDBINT
Number of calls transferred out of the service during the current
half-hour interval.
TransferOutCallsHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
363
Chapter 2: All Tables
Service_Real_Time Table