Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of agents in the skill group in the Work Not Ready state at
the end of the five-minute interval.
WorkNotReady
NULLDBINT
Number of seconds agents in the skill group were in the Work Not
Ready state during the five-minute window. WorkNotReadyTime
is included in the calculation of LoggedOnTime.
WorkNotReadyTimeTo5
NULLDBINT
Number of agents in the skill group in the Work Ready state at the
end of the five-minute interval.
WorkReady
NULLDBINT
Number of seconds agents in the skill group were in the Work Ready
state during the five-minute interval. WorkReadyTime is included
in the calculation of LoggedOnTime.
WorkReadyTimeTo5
Skill_Group_Half_Hour Table
This table is in the Skill Target category (page 456). To see database rules for these tables, click
here (page 510).
Central database only. Contains statistics about each skill group during the last 30-minute
interval.
The ICM generates Skill_Group_Half_Hour records for each skill group.
Related table
Skill Group (page 364) (via SkillTargetID)
Table 197: Indexes for Skill_Group_Half_Hour Table
index_keysindex_descriptionindex_name
RecoveryKeynonclustered, unique, unique key
located on PRIMARY
XAK1Skill_Group_Half_Hour
DbDateTimenonclustered located on PRIMARYXIE1Skill_Group_Half_Hour
DateTime, SkillTargetID, TimeZoneclustered, unique, primary key
located on PRIMARY
XPKSkill_Group_Half_Hour
Fields in Skill_Group_Half_Hour Table:
Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of outbound calls that abandon while on hold. This will
be reported by OPC.
AbandonHoldCallsOutToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
371
Chapter 2: All Tables
Skill_Group_Half_Hour Table