Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
the call (if any) is completed, and the database is updated every half
hour.
NULLDBINT
Number of seconds spent on internal calls initiated by the agent during
the half-hour interval. The value is incremented when the
after-call-work time associated with the call has completed.
InternalCallsTimeToHalf
NULLDBINT
Number of internal calls agents associated with this skill group ended
during the half-hour interval. The value is counted when the after-call
InternalCallsToHalf
work time associated with the call (if any) is completed, and the
database is updated every half hour.
NULLDBINT
This field not currently supported.
InterruptedTimeToHalf
NULLDBINT
Total time, in seconds, agents associated with this skill group were
logged on during the half-hour interval.
LoggedOnTimeToHalf
This value is based on the following:
• HoldTimeToHalf
• TalkInTimeToHalf
• TalkOutTimeToHalf
• TalkOtherTimeToHalf
• NotReadyTimeToHalf
• WorkReadyTimeToHalf
• WorkNotReadyTimeToHalf
• BusyOtherTimeToHalf
• ReservedStateTimeToHalf
• TalkAutoOutTimeToHalf
• TalkPreviewTimeToHalf
• TalkReservedTimeToHalf
This field is applicable for both ICM, IPCC Enterprise and
Outbound Option.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
380
Chapter 2: All Tables
Skill_Group_Half_Hour Table