Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of calls monitored either by the supervisor or by the
agent.
MonitorCallsToHalf
This field is applicable for IPCC Enterprise only.
NULLDBINT
The number of seconds that agents spent on Network conference calls
that they initiated.
NetConferencedOutCallsToHalf
This only includes time spent on Network conference calls initiated
by the agent.
This database element uses ConferenceTime from the
Termination_Call_Detail table.
The value is counted when the agent drops off the call or the call
becomes a simple two-party call, and the database is updated every
half hour.
NULLDBINT
The number of Network conference calls that the skill group agents
initiated. The conferenced out calls only include Network conference
calls.
NetConfOutCallsTimeToHalf
The value is counted when the agent drops off the call or the call
becomes a simple two-party call, and the database is updated every
half hour.
NULLDBINT
The number of seconds agents in the skill group spent handling a
Network consultative call with at least one call on hold.
NetConsultativeCallsTimeToHalf
The value is counted when the after-call work time associated with
the consultative call (if any) is completed, and the database is updated
every half hour.
NULLDBINT
The number of Network consultative calls completed by agents in the
skill group with at least one call on hold. The count is counted when
NetConsultativeCallsToHalf
the after-call work time associated with the consultative call (if any)
is completed, and the database is updated every half hour.
NULLDBINT
Number of calls Network (Blind and Consultative) transferred out of
the skill group during the half-hour interval. The value is counted
NetTransferOutCallsToHalf
when the after-call work time associated with the call (if any) is
completed, and the database is updated every half hour.
NULLDBINT
Total seconds agents were in the Not Ready state with respect to this
skill group during the half-hour interval. NotReadyTime is included
in the calculation of LoggedOnTime.
NotReadyTimeToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
381
Chapter 2: All Tables
Skill_Group_Half_Hour Table