Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of seconds ACD calls to the skill group rang at an agent's
terminal before being redirected on failure to answer on failure to
RedirectNoAnsCallsTimeToHalf
answer. The value is counted at the time the call is diverted to another
device, and the database is updated every half hour.
NULLDBINT
The number of ACD calls to the skill group that rang at an agent's
terminal and redirected on failure to answer. The value is counted at
RedirectNoAnsCallsToHalf
the time the call is diverted to another device, and the database is
updated every half hour.
NULLDBINT
The time the reservation call has been on hold during the half-hour
interval.
ReserveCallsOnHoldTimeToHalf
NULLDBINT
The total number of reservation calls placed on hold at least once
during the half-hour interval.
ReserveCallsOnHoldToHalf
NULLDBINT
This is the talk time for the reservation call. It should be either zero
or a few seconds. This is counted using Call State.
ReserveCallsTalkTimeToHalf
NULLDBINT
This is the sum of the above two columns. This is counted using Call
State.
ReserveCallsTimeToHalf
NULLDBINT
Number of reservation calls. This should always equal to the
ReserveCallsOnHoldToHalf.
ReserveCallsToHalf
NULLDBINT
Reserved for future use.
Reserved1
NULLDBINT
Reserved for future use.
Reserved2
NULLDBINT
Reserved for future use.
Reserved3
NULLDBINT
Reserved for future use.
Reserved4
NULLDBFLT4
Reserved for future use.
Reserved5
NULLDBINT
How long an agent is in Reserved state. This is counted using Agent
State.
ReservedStateTimeToHalf
NULLDBINT
Number of calls queued to the group by the CallRouter that were
abandoned during the half- hour interval. This field is set by the
CallRouter.
RouterCallsAbandQToHalf
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
383
Chapter 2: All Tables
Skill_Group_Half_Hour Table