Technical References

Skill_Group_Member Table
This table is one of the Skill Group Member Detail tables in the Skill Target category (page
456). To see database rules for these tables, click here (page 510).
The Skill Group Member table maps agents to skill groups. Each skill group contains one or
more member agents. Each agent can be a member of one or more skill groups.
Use the Skill Group Route Explorer tool to add, update, and delete Skill_Group_Member records.
Related tables
Agent (page 15) (AgentSkillTargetID maps to Agent.SkillTargetID)
Skill Group (page 364) (SkillGroupSkillTargetID maps to Skill_Group.SkillTargetID)
Table 198: Indexes for Skill_Group_Member Table
index_keysindex_descriptionindex_name
AgentSkillTargetIDnonclustered located on PRIMARYXIE1Skill_Group_Member
SkillGroupSkillTargetID,
AgentSkillTargetID
clustered, unique, primary key
located on PRIMARY
XPKSkill_Group_Members
Fields in Skill_Group_Member Table:
Keys and Null Option:Data Type:Description:Field Name:
PK, FK, IE-1 NOT NULLDBINT
The agent’s SkillTargetID value.
AgentSkillTargetID
PK, FK NOT NULLDBINT
The skill group’s SkillTargetID value.
SkillGroupSkillTargetID
Skill_Group_Real_Time Table
This table is in the Skill Target category (page 456). To see database rules for these tables, click
here (page 510).
Local database only. Contains real time information about each skill group.
The ICM software generates a Skill_Group_Real_Time record for each skill group.
Related table
Skill Group (page 364) (via SkillTargetID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
392
Chapter 2: All Tables
Skill_Group_Member Table