Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Total time, in seconds, agents were logged on to the skill group during
the current (rolling) five-minute interval. This value is based on the
following:
LoggedOnTimeTo5
• HoldTimeTo5
• TalkInTimeTo5
• TalkOutTimeTo5
• TalkOtherTimeTo5
• AvailTimeTo5
• NotReadyTimeTo5
• WorkReadyTimeTo5
• WorkNotReadyTimeTo5
• BusyOtherTimeTo5
• ReservedStateTimeTo5
• TalkAutoOutTimeTo5
• TalkPreviewTimeTo5
• TalkReservedTimeTo5
This field is applicable for both ICM, IPCC Enterprise and Outbound
Option.
NULLDBDATETIME
A date and time value that specifies the time that the longest available
agent for the skill group became available. If no agent was available, the
value is 0
LongestAvailAgent
NULLDBDATETIME
The date and time that the longest call in the queue for the skill group
was placed in the queue.
LongestCallQ
Note: This field is not applicable to IPCC Enterprise.
Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
398
Chapter 2: All Tables
Skill_Group_Real_Time Table